Refund policy

Return & Refund Policy

We specialize primarily in pre-owned items, and due to the unique nature of our inventory, all sales are final unless otherwise noted in the item listing.

While we do not generally accept returns or exchanges, in rare cases, a return may be approved at our sole discretion based on individual circumstances.

No Returns on Jewelry

All jewelry sales are final.

This includes, but is not limited to, items containing gold, precious metals, diamonds, gemstones, and fine jewelry of any kind. For security and authenticity reasons, jewelry items are not eligible for returns or exchanges under any circumstances unless explicitly stated in the item listing.

 

Approved Returns (Non-Jewelry Items Only)

If a return is approved for a non-jewelry item:

• A store credit will be issued for the amount of the original purchase

• Original shipping charges are non-refundable

• Return shipping costs are the responsibility of the customer

Store credit does not expire unless otherwise stated.

 

Item Condition & Verification

We take great care to ensure accuracy and transparency in every listing:

• All items are carefully tested and verified prior to shipment

• Jewelry items, including gold, precious metals, and diamonds, are tested and verified for authenticity before shipping

• We provide detailed descriptions and clear photos to accurately represent each item

 

Shipping & Order Security

For the protection of both our customers and our business:

• All orders are packed and shipped under security camera surveillance

• Items are documented prior to shipment to ensure condition and accuracy

Questions Before Purchasing

We encourage customers to ask any questions before placing an order. If you need additional photos, measurements, or clarification, please contact us—we’re happy to help.

 

Contact us any time at info@wilmingtonpawn.com